Kingston Brass Inc. Warranty Information
At Kingston Brass, we value every single homeowner who chooses to use our product. All parts and finishes of the Kingston Brass faucet are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. Kingston Brass recommends having a professional plumber for all installation and repair. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. Kingston Brass will replace “free of charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use.
Requirements for Warranty Request
- A copy of sales receipt, order detail or invoice required. (Must be clear to read with purchase date, model number, store name)
- A brief description of the issue – to provide the diagnosis from owner or professional
- An image and video will be required when the issue is relating to a mechanical or workmanship defect. Example: “There is an issue with my faucet color finish”.
- Confirm full shipping address information including your phone number and apartment number if applicable
Please provide the required information, so that we can swiftly review your warranty case and respond as quickly as possible.
To start your Warranty Request, please email us at firstname.lastname@example.org, with the required information.
Within 60 days of purchase the customer must notify Kingston Brass, Inc. of any issues pertaining to the original order, including but not limited to the following:
- Missing Parts from products (ie handles, screws, etc.)
- Missing Products from Order
- Wrong Products Received
- Damaged products during during transit
If you have any of these issues, you have 60 days from date of purchase to contact Kingston Brass, Inc. and make a claim. After 60 days we will be unable to ship missing parts or products, replace lost products or damaged products. However, your products will be covered under the applicable Kingston Brass Inc. warranty coverage for claims of defect under normal use.
Kingston offers several special finishes that fall into two main groups: antiqued/distressed and living. Our antiqued/intentionally distressed finishes include Antique Brass, Antique Copper, Naples Bronze, and Brushed Black Stainless Steel. Our living finish is Oil Rubbed Bronze. Antiqued/distressed finishes have had a darkener applied to create the appearance of patina and age. Due to the nature of plating and distressing processes, each production lot of these finishes varies slightly in brightness and tone. Some degree of inconsistency between items in antiqued or distressed finishes should be expected. We cannot guarantee an exact match between items in these finishes. The differences in tone and brightness are a variation rather than a flaw or defect. Living Finishes change over time. Our Oil Rubbed Bronze will patina over time such as taking on highlights in high-touch areas. We consider this dynamic nature a feature that gives each faucet a unique character over its lifetime of use and does not constitute a defect or flaw. Like our antiqued/distressed finishes, some degree of inconsistency between living finish items should be expected. We cannot guarantee an exact match between items in Oil Rubbed Bronze.
FITMENT AND COMPATIBILITY DISCLAIMER
Kingston Brass, Inc. assumes no liability related to the product use and fitment of it’s products. Buyers are solely responsible to insure that product use and fitment is consistent with our Kingston Brass, Inc. installation instructions and guidelines. Kingston Brass, Inc. is unable to guarantee the compatibility of it’s products, including Side-Sprays, Showerheads, valves, handles and other items with other brands. Our products are intended for use with compatible Kingston Brass products only. Products such as Kitchen Side Sprays should never be installed directly to a supply line, stop valve, or any other continuously flowing/pressurized source.
Kingston Brass Faucets – 10 YEAR LIMITED WARRANTY
Kingston Brass warrants its faucets to be flawless during normal residential use. If the faucet should leak or drip during normal use, you may obtain warranty parts through the original place of purchase. If these parts are unavailable by the original place of purchase then Kingston Brass Inc. will, free of charge, mail the original owner the cartridge or parts necessary to repair the faucet to a good working condition. All warranty parts will be shipped freight prepaid ground service. If expedited shipping is requested customer will be responsible for freight charges. This product warranty applies only to Kingston Brass Faucets installed in the United States and Canada ONLY.
Kingston Brass also warrants all other aspects of the faucet or accessories including finish, to be free of defects in material and workmanship during normal residential use within (10) ten years from the date of purchase to its original owner, on all finishes including matte black EXCEPT oil-rubbed bronze and dark bronze since they are considered living finishes and as such, color changes are part of the normal living finish behavior, however oil-rubbed bronze and dark bronze faucets still carry Kingston Brass’ 10 year mechanical warranty.
If a defect is found in normal residential use, Kingston Brass will, at its election, repair, provide a replacement part or product, or make an appropriate adjustment. Damage to a product caused by improper installation, accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will also void the warranty.
Proof of purchase (original sales receipt) MUST be provided to Kingston Brass Inc with all warranty claims. Kingston Brass will not be held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability of Kingston Brass Inc. exceed the purchase price of the item purchased.
To obtain warranty service please contact your original place of purchase, plumbing contractor or you may contact Kingston Brass by calling: 1-877-2KBRASS (252-7277) or emailing us at: email@example.com or firstname.lastname@example.org
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL,
SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR METALLIC FINISHES. THIS WILL VOID THE ITEMS WARRANTY.
Kingston Brass Cast Iron Tubs, Acrylic Tubs, Toilets, Vessel Sinks, Wash Basins, Stainless Steel Sinks, & Accessories – 1 YEAR LIMITED WARRANTY
Kingston Brass sinks, tubs, toilets and accessories are warranted to be free of defects in material and workmanship for ONE YEAR from original purchase date.
Kingston Brass will, at its election, repair, replace or make appropriate adjustment where Kingston Brass inspection discloses any such defects occurring in normal usage within ONE YEAR after the purchase to its original owner. Proof of purchase (original sales receipt) MUST be provided to Kingston Brass with all warranty claims. Kingston Brass is not responsible for removal or installation costs. Use of in-tank toilet cleaners will VOID the item(s) ONE YEAR warranty.
Some states/provinces do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.
*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR ACRYLIC OR ENAMELED FINISHES. THIS WILL VOID THE ITEM’S (OR ITEMS’) 1-YEAR LIMITED WARRANTY.
To obtain warranty service and replacement part, contact the dealer, plumbing contractor, e-tailer or contact Kingston Brass by calling (909) 548-6611 or by writing:
12775 Reservoir St.
Chino, CA 91710
Any questions or concerns regarding our warranty plan, please e-mail us at email@example.com or call (909) 548-6611.