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Lead-Times:
Normal order processing can take between 1-3 business days (Monday – Friday).
Shipping Delivery
All dates are estimates and may vary. Please see notes below.
Standard Ground: 5-7 business days after order processing
* Orders delivered within the 48 contiguous states should arrive in 5 – 7 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from free shipping promotions.
2-3 Day Express: 2-4 business days after order processing
*2-3 day express delivery dates do not have guaranteed delivery times. Signatures may be required upon delivery. Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it. You may want to use a business shipping address to ensure that someone will be available to sign for the package.
*Transit days for ground shipments and 2-3-day express are business days and do not include weekends or holidays.
Standard Shipping Rates:
Actual rates at time of purchase may vary and will be displayed in your shopping cart during the order process. See “Additional Shipping Charges.”
Order Processing:
Most internet orders placed before 11:00 am Pacific time Monday thru Friday will be processed and confirmed the same day.
*Please note, orders placed after 11:00 am Pacific standard time (PST) Monday thru Friday, may not be processed and confirmed until the following business day. Orders placed after 11:00 am Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.
Freight Delivery:
Large, over-sized, multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
Orders are shipped via FedEx and DHL. A physical address is required for shipment. We cannot ship to P.O. Boxes.
We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.
Additional Shipping and Handling Charges:
Expedited same day shipping must be submitted before 12:00 pm PST. A $15 handling charge will be applied for orders requested for same day shipping.
Over-sized or bulky items may incur additional shipping and handling charges. Those charges will be stated on the product page and will be added once the item is placed in your shopping cart.
Once your item(s) is in the shopping cart, all associated shipping and handling charges will be displayed. Once you click “Check Out Now”, you will not be charged any further charges.
International Shipping
All international shipping will be carried by DHL international. Shipping charges will be live quoted by our system using DHL live quote service.
Shipping Promotions
Shipping to AK, HI, PO, AA, AE and AP are excluded from any shipping promotions.
*International shipping are excluded from shipping promotions.
Restrictions
We do not ship to APO/FPO addresses.
Shipping to AK, HI, PO, AA, AE and AP are excluded from any shipping promotions.
Your order will leave our warehouse in good condition and risk of loss passes to you when we deliver your package to the shipper. If your order is damaged in shipment, please contact the shipper immediately to make a claim.
