Lead-Times:
Normal order processing can take between 2-3 business days (Monday – Friday).
*Due to Covid restrictions and Freight company delays, shipping Lead-Times may extend to 3-5 days.
Shipping Policy
Shipping Delivery
All dates are estimates and may vary. Please see notes below.
Standard Ground: 7-10 business days after order processing
* Orders delivered within the 48 contiguous states should arrive in 7-10 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from free shipping promotions.
Express Shipping:
* Due to Covid Restrictions and Freight Company Delays, we are not currently offering Express Shipping for 3 day, 2 day or Next Day.
Standard Shipping Rates:
Actual rates at time of purchase may vary and will be displayed in your shopping cart during the order process. See “Additional Shipping Charges.”
Order Processing:
Most internet orders placed before 11:00 am Pacific time Monday thru Friday will be processed and confirmed the same day.
*Please note, orders placed after 11:00 am Pacific standard time (PST) Monday thru Friday, may not be processed and confirmed until the following business day. Orders placed after 11:00 am Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays.
Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.
LTL / Freight Delivery:
Large, over-sized, multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
Orders are shipped via FedEx, UPS, DHL or LTL similar service of our choosing.
A physical address is required for shipment. We cannot ship to P.O. Boxes.
We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.
*Kingston Brass, Inc. doesn’t ship LTL shipments “White Glove Service” or deliver products inside the home. All LTL or FedEx/UPS deliveries are curb side service with or without lift gate. Customer is responsible for delivery of all products inside the garage, home or on the driveway.
Additional Shipping and Handling Charges:
Expedited same day shipping must be submitted before 12:00 pm PST. A $15 handling charge will be applied for orders requested for same day shipping.
Over-sized or bulky items may incur additional shipping and handling charges. Those charges will be stated on the product page and will be added once the item is placed in your shopping cart.
Once your item(s) is in the shopping cart, all associated shipping and handling charges will be displayed. Once you click “Check Out Now”, you will not be charged any further charges.
International Shipping:
All international shipping will be carried by DHL international. Shipping charges will be live quoted by our system using DHL live quote service.
*Customer is responsible for International Customs, Duties and other Fees upon entry to their respective Country (Including Canada)
Shipping Promotions:
Shipping to AK, HI, PO, AA, AE and AP are excluded from any shipping promotions.
*International shipping are excluded from shipping promotions.
Restrictions:
We do not ship to APO/FPO addresses.
Shipping to AK, HI, PO, AA, AE and AP are excluded from any shipping promotions.
Your order will leave our warehouse in good condition and risk of loss passes to you when we deliver your package to the shipper. If your order is damaged in shipment, please contact the shipper immediately to make a claim.
Signature Required (Orders over $250):
To ensure that our items are delivered and received safely, a signature at the time of delivery may be required by FedEx or UPS on orders over $250. Some items require an adult signature at delivery. If you will not be home during the day to receive a signature required package, then we suggest that you opt to have the package delivered to your place of business.
Cancellations
You may cancel your order and receive a full refund within 24 hours of your purchase, so long as the a BOL hasn’t been created and the order hasn’t shipped. You will be responsible for contacting us for a cancellation request. Once an order is processed or shipped, the terms of our Returns Policy will apply.
Any cancellation requests made after 24 hours cannot guarantee your request will be granted due to our expedited processing.
Please Note: Our warehouse works fast and orders are often already packed up, shrink wrapped on pallets, and loaded on FedEx trailers before a tracking number is uploaded to you. In many cases becomes impossible to locate your box and stop the shipment. Once the order is en route, it then becomes a general return under our easy 30 day return policy.
Please call us toll-free at (1-877-252-7277) Monday – Friday 8:00 AM to 5:00 PM PT.
A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.
Refused shipments and unauthorized returns will be subject to a 25% restocking fee, plus return shipping and $50 re-consignment fee.
Will-Call Pickup in our Chino, CA Warehouse (5 Days):
We are proud to offer Will Call service which allows local customers the opportunity to pick up their order at our California based warehouses.
**We do not allow Will Call orders outside of southern California.
If you’re placing an order for Will Call, please review the guidelines necessary for this type of order:
- You will need to allow a minimum of 5 business days for your order to be pulled and paperwork to be processed before you can pick up your order. We do not allow special requests or same day Will Call service.
- Will Call hours are: Monday through Friday from 1:00pm to 5:00pm. No “Will Call” orders will be processed before 1:00pm. Please confirm an order is placed with us and a valid order number is assigned before arriving to our location.
- Changes to orders once placed are not allowed after 24 hours.
- After the 5 business day period of placing the web order, we suggest our customers to call and confirm the order is ready for pick up. (Please do not come before your order is ready, Will Call service will be refused)
- Will Call orders not picked up within 10 business days of the scheduled pick up date will be cancelled and refunded.
- Once your Will Call order is available for pick up, please bring valid identification and have order number accessible. If your name is different from the name on your order you will have to call in advance to add person’s name.
- Once you arrived at our location please park in the visitor’s parking lot next to our main building: 12775 Reservoir St., Chino, CA 91710
- Due to Covid 19 policies, our lobby is closed for visitors, you will have to call us at 1-877-252-7277 at extension 130 or extension 112 for us to help you with your Will Call. Once order is retrieved, one of our associates will hand off your item curbside. Face mask is required for Will Call pick up.
