RETURN & EXCHANGE POLICY
All products are sold as “Brand New” in its original package. Please consult a qualified professional to make sure the merchandise you are purchasing is what you want and it will fit your specific field conditions. If you have any questions regarding a product, please contact us via email or call at (877) 2-KBRASS (252-7277) for free assistance before your placing order.
We recommend that you open and inspect your items upon receipt, should you find any discrepancy or defect with your item, or if at any time you encounter any problems such as missing or defective parts please contact us immediately. We will gladly send you the replacement parts.
BEFORE RETURNING AN ITEM
If you wish to return an item, within 30 days of purchase, please contact the place of purchase to obtain an RMA number and return instructions.
Products purchased over 30 days are not returnable or exchangeable.
- Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost. Return without RMA number will not be processed.
- Buyer agrees to pay a 25% restocking fee per item in your order, this charge may be made in advance or deducted from your credit.
- All returned items must be in its original packaging, show no sign of physical damage or parts shortage; this may affect the amount credited on your return.
All refunds will be credited back to its original payment method; Refunds are generally issued within 5-7 business days after receipt of the returned products. No refunds or exchanges will be processed before receiving your returned products.