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Frequently Asked Questions
Miscellaneous (customer service)
Brass Inc. If you have purchased your KB item through a third party, then you should contact your original
place of purchase.
been discontinued, we may not carry any replacement parts for that item. For further info, contact Kingston
service at email@example.com.
Warranty and Return Policy
be able to change out the finish you do not particularly like.
Missing Parts / Part Defects
cause of the leak. If the plumber determines your leak was caused by a product failure, contact your original
place of purchase so they can request the necessary replacement parts.
before reinstalling your button to place a small amount of model glue onto the button. Then place the
indicator in place properly. Hold for a few seconds and you should be done.
may be replaceable. In this case, contact your original place of purchase and advise them of the situation
with your Kingston Brass item. They should be able to help you.
Application and Installations
Kingston Brass items in general. We would be more than happy to answer any questions or concerns. For
the actual installation, we recommend you contacting a professional plumber.
your case, it is best to place the sink at the desired location, then place the faucet at the most appropriate
location. Take into consideration the faucet size and also ensuring that there is enough clearance as to not
interfere with its optimum use, then drill the holes accordingly.
number is KSEXTNUT. For any 3/4” shank, the model number is KSEXTNUT34.
from the hole center to hole center and available in single-hole, two-hole (usually 4”), three-hole (4”, 8” on
widespread models) and four-hole.
Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as
possible and if you have multiple bowls, you may want to have the spout that can be rotated to provide
coverage for each one.
Lastly, determine the finish. Most Kingston Brass faucets are available in polished chrome, polished brass
(PVD), oil-rubbed bronze, satin nickel and selective two-tone finishes (Like polished chrome/polished brass,
satin nickel/polished brass).
For two holes – One hole is for the single faucet and the second hole is reserved for accessories like
sprayers and soap dispensers.
For three holes – The center hole is for the faucet, the left hole is reserved for hot water handle and the
right hole is reserved for the cold water handle.
For four holes – Generally, the final hole is reserved for the sprayer or soap dispenser.
is considered to be “lead free” by the State of California and Vermont.
kingstonbrass.com or feel free to contact one of our customer service representatives.
You may be able to find the model number on the outside of the box your item came in or on your original
to a flow rate of 1.2 GPM at 60 PSI for lavatory faucets and 1.8 GPM at 60 PSI for kitchen faucets. These flow
rates are the same for all models of lavatory and kitchen faucets, respectively.
qualify for use of recycled brass material and consist of 58% copper, along with other alloys to comply with the standard ASME plumbing code requirements.
deposited metals, metal alloys or metal nitrides and oxides.
The resulting finish is a molecular bonded finish that has become part of your faucet rather than a “dipped” or
spray-coated faucet. The process is carried out in a large vacuum chamber (.013 atmospheres).
The faucets are placed into the evacuated chamber while an inert gas such as argon is backfilled and ionized.
This cleans and prepares the parts for the metal deposition process. A metal is introduced to a high current,
low voltage electrical arc resulting in gaseous and ionized metal that is then accelerated at high energy and
introduced to the chamber with inert or reactive gases.
The different mixtures of gases will react with the deposited metal resulting in various colors we see on
faucets. For instance, zirconium and nitrogen are used to make the popular polished brass we see on most
door handles and faucets.
cartridges for a lifetime of drip-free dependable usage.
The cartridge is a self-contained system consisting of two ceramic discs with quarter-circle openings rotating
one on top of the other and controls water flow by (a) lining up or (b) covering the openings. Due to its
nature, ceramic carbide does not wear out due to friction, however special care should be taken in flushing all
the lines prior to installing your faucet since any debris in the line may crack one or both of the ceramic discs.
A ceramic cartridge depends on two opposing discs with triangular openings which either line up to allow
the flow of water or block the opposing disc openings (preventing the flow of water). A washerless cartridge
is designed with a stainless steel plate at the bottom. This has a crescent shape cutout as the cartridge rotates
the cutout lines up with a spring-loaded washer to allow the flow of water. When the cartridge turns 180
degrees, the spring-loaded washer will line up with the solid portion of the cartridge blocking the flow of
The bottom line is that both systems perform the same function in a consistent manner. The major differences
are that because ceramic carbide will not wear out due to friiction. The carbide however is brittle and any
debris on the water lines may cause the cartridge to crack, barring that eventually it could literally last a
lifetime. On the other side, the springs on the washerless cartridge will eventually lose their tension allowing
water to seep in between the washer and the stainless steel plate causing the faucet to drip. Should repairs
be necessary, replacing the springs, washers and cartridge is far more economical than replacing a ceramic
Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. The proposition protects the state’s drinking water sources from being contaminated with chemicals known to cause cancer, birth defects or other reproductive harm, and requires businesses to inform Californians about exposures to such chemicals.
Proposition 65 requires the state to maintain and update a list of chemicals known to the state to cause cancer or reproductive toxicity.to obtain more information you can click herehttps://oehha.ca.gov/proposition-65 and if you would like to see what substances are included you can click here for a searchable database
California Assembly Bill 1953 (AB1953) was signed into law in September 2006. This legislation requires a reduction in the content of lead in products to a weighted average of no more than 0.25% in pipes, fixtures, and fittings.
Specifically, the Lead Reduction Law in California states:
“No person shall introduce into commerce, for use in California, any pipe, pipe or plumbing fitting, or fixture intended to convey or dispense water for human consumption through drinking water or cooking that is not lead free.* This includes kitchen faucets, bathroom faucets, and any other end-use devices intended to convey or dispense water for human consumption through drinking or cooking.”
*PLEASE NOTE: Use of the term ‘lead-free’ varies between the new legislation in CA and VT, and in the current Federal Safe Drinking Water Act requirements.
Proposition 65’s primary focus is to force manufacturers or suppliers to inform the public of the presence of any one of about 900 different substances that may cause cancer or birth defects in any specific product; it does not limit or regulate the level of any one of those substances.
While AB1953 Specifically limits the lead content in any fixture or pipe used to convey drinking water, it does not regulate any other substances nor is it concerned with water not used for drinking or cooking.
Care and Maintenance
normal conditions, your seats and springs should last you at least five years.
If you notice calcium or lime buildup, we suggest that you use a half-and-half solution of one-part warm
water, one-part vinegar and a wash cloth. Do not use any harsh or abrasive items to wide down your KB
You may be able to find the model number on the outside of the box your item came in or on your original
Putty as this will void the warranty as well as affect the durability of your finish. A silicon-based sealant is
recommended. You can use a non-abrasive mild soap to clean the faucet. The surface of your Kingston
Brass faucet is non-porous, so there should not be any need for any harsh cleaning agents. In addition to
that, you may apply carnauba wax to the surface of your faucet to help prolong its shine and extend the
durability of your faucet.
carefully pour drain cleaner. Clean any residue left on the drain collar.
of various chemical agents for cleaning. Unfortunately, the only feasible remedy is to replace the tarnished
portion of your faucet.
water from your lavatory faucet.
Next, check your shower valve. Start by removing the handle and loosening the screws (2) on the face
plate. Remove the face plate, then close the screwdriver stops (These are the two screws located on either
side of the valve).
Loosen the cap and sleeve that is under the handle. This will expose the cartridge.
Remove the cartridge and spool. Gently shake the spool side to side. At this point, you should hear a rattle
(If you do not hear a rattle, the spool may be stuck).
Soak in a 50-50 solution of vinegar and water for a couple of hours. Flush the lines, then reinstall all the
other components and test.
problem that should be fixed immediately. There are a couple of different reasons this may be occurring.
One reason may be the hard pipe inside your wall may not be strapped down properly; water hammering
can also be an indication that your home’s water pressure may be too high.
If a pipe is suddenly closed at the outlet (downstream), the mass of water before the closure is still moving
forward with some velocity, building up a high pressure and shock waves. In domestic plumbing, this is
experienced as a loud bang resembling a hammering noise. Water hammer can cause pipelines to break
if the pressure is high enough. When a valve in a pipe is closed, the water downstream of the valve will
attempt to continue flowing, creating a vacuum that may cause the pipe to collapse or implode. This
problem can be particularly acute if the pipe is on a downhill slope. To prevent this, air and vacuum relief
valves, or water hammer arrestors, are installed just downstream of the valve to allow air to enter the line
and prevent this vacuum from occurring.
If you think you may be experiencing a water hammer problem, we suggest you contact a local plumber so
this problem does not cause a break in your water line. Please note that this problem is serious and should
not be overlooked.
(1) Do not use Plumber’s Putty when installing your faucet as the fumes from the Plumber’s Putty will break
down the protective coating. (2) Use a silicon base sealer such as poly seam seal.
After installation: (a) Keep your faucet dry after use. (b) Periodically apply a thin coating of Spray car wax;
this will prevent the accumulation of mineral deposits on the surface of your faucet and (c) Clean with a
mixture of a mild non-abrasive soap and water.
solution (2) Soak paper towels with this solution and place over the affected area. Leave the wet paper
towel in place overnight. You can also remove the aerator and handle and leave it soaking in the water/
vinegar solution. (3) Wipe down the affected area and rinse with water.
Do not allow your vessel sink to have any unnecessary encounters to other solid objects. (3) Do not leave
any cleaning agents other than water on your vessel sink.
then you most likely have a defective cartridge or spring and washer depending on the type of faucet you
have. Kingston Brass sells many different types of faucets. If you know the model number of your faucet,
you can call us and we will gladly identify the correct part number to order. If you do not know the model
number, you can take a picture of your faucet and send it to use via email to techsupport@kingstonbrass.
com along with your contact information. Please allow 24-48 hours for a response.
faucet a few days after installation and every time the water supply has been shut off for any service or repair.
The optimum method for flushing the lines is to (1) Shut off the water supply to the faucet, (2) remove your
cartridge and seats and springs, (3) turn your water supplies on making sure to cover any surfaces that may be
water damaged and deflect water into the sink. Let the water run for a few seconds. (4) Replace the cartridge,
remove the aerator and open both hot and cold valves. Let the water run, rinse the aerator and replace.
It is caused by the diverter valve clogged with mineral deposits or rust that reduces the water flow in your
faucet. The following actions may solve the problem:
(Please be aware that this method is not effective to diminish mineral clogging. Before you proceed with this tip, we
strongly recommend you to operate the following inside a sink with proper safety protection for your eyes and nose
by wearing goggles or a mask if needed and avoid reach of children)
the shutoff handle.
2. Open the hot and cold faucet to drain out any water.
3. Unplug the flexible hoses from the supply shank side port of spout tee.
4. Remove the spout tee from spout shank and mounting washer and lock nut from the faucet.
5. Remove the faucet from the sink and place it into the sink.
6. Reverse the faucet to upside down and use something hold/secure at this position.
7. Turn off both cartridges to prevent leak.
8. Clean the diverter valve with vinegar and a soft brush. Skip Step 9 and go to Step 10. However, if the
mineral clog is heavy go to Step 9.
9. Fill vinegar as dissolvent of mineral clogs into waterway for 12 to 24 hours to remove the stubborn
10. Leak the vinegar out from the faucet and make sure the diverter area is clean.
11. Flip the faucet back to the original upright position.
12. Place the mounting washer on spout shank and attach with spout shank locknut.
acid-based detergents, abrasive cleaners, steel wool polishes or scouring cleaners and any S.O.S. pads.
These will dull the finish and void your warranty.