Customer Service Rep / Order Processing for B2B E-Commerce

Customer Service Rep / Order Processing for B2B E-Commerce

Job Description

Website: https://www.kingstonbrass.com

Kingston Brass is one of the top plumbing providers in kitchen and bath products based in Chino, CA. Our products are housed, distributed to various retailer markets including Amazon, Home Depot, Houzz and many more.

The B2B E-Commerce Assistant will be responsible for customer service through emails, live chats and phone calls, daily data entry, online returns and order fulfillment of our products,

REQUIREMENTS

• Must be detail-oriented and highly organized
• Attention to detail and great at multi tasking
• Process daily orders received online
• Ability to answer calls, emails and live chats with excellent customer service skills
• Resolve any order-related issues and escalations
• Handle RMA’s and create FedEx shipping labels
• Intermediate in Excel and Outlook
• Capable of working in a fast-paced environment with medium to high call volumes

Experience:

• E-Commerce: 1 year (Preferred)
• Data Entry: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Benefits offered:

• Paid Holidays and time off
• Health insurance

Job Type: Full-time

Rate: DOE $15.00 – $17 /hour rate