1-Are Kingston Brass products tested and certified?

Yes, you may follow this link to see products certificate.

2-What does an Aerator do on the faucet?

KINGSTON BRASS WATER SAVER Aerator is a device located at the tip of the spout which mixes air and water, it allows a consistently strong water pressure while restricting water flow, consists of a fine mesh screen and a restrictor. 

3-What is GPM or LPM and what is normal flow rate per faucet?

GPM stands for "Gallon Per Minute", it is a measurement of how many gallon of water the faucet will out in a minute. For countries that use Litter metric, it would be LPM and that stands for "Litter Per Minute". Depending on what type of faucet and its application, flow rate ranges from 2.0, 2.2, 2.5 GPM and up.

4-What international standards are used for manufacture of your product, i.e. ISO 14001, SA8000?

All of KINGSTON BRASS products are manufactured in ISO 9002 certified facilities. Except our vintage plumbing products, most Kingston Brass faucet products meet required ASME code and many of our products are certified by IAPMO – UPC certification for NSF 61-9 low lead standard.

5-What, if anything, is being done to meet California’s low lead limits in faucets?

Kingston Brass is actively working with our manufacturing partners to improve the environmental load of all our products and is committed to be at the forefront of not only low lead limits but reduced water consumption devices, including the possible addition of self metering low flow faucets, Kingston Brass expects to be in compliance of the upcoming new level well before its deadline

6-What percentage of recycled or reclaimed material is used in the manufacture of faucets?

Most KINGSTON BRASS faucets are forged or machined from the finest refined brass material. Only few products apply for use of recycled brass material and consist of 58% copper, along with other alloy to comply to the standard of ASME plumbing code requirements by our finest engineering and artistic workmanship

7-How do I find out if my valve is upside down?

First remove the handle and retaining collar #19 & 18 on fig 1

Then remove stem sleeve #17 by gently unscrewing with channel lock pliers

Remove Cartridge #16

You should see the Spool housing assembly with the arrow pointing down as shown on image 4 if the arrow is pointing up this would be an indication that the valve is installed upside down. You can also carefully remove the spool housing #15

Inside the spool housing well you should see the two small openings at the bottom and one larger one on top.

8-What happens if my valve is upside down?

You will most likely get water coming out of the showerhead and the spout at the same time and When you turn on your valve you will get hot water first and it will go to cold water as you turn the handle to the full ON position

9-What can I do to correct the situation?

The first option would be to remove the valve and reinstall the valve correctly,but you can also use our instruction for reversing the cartridge , this will correct the water flow, which will give you cold water as you turn on your valve and will warm up as you turn on to full ON position.
You will nonetheless still have to live with the water coming out of both the spout and the showerhead.

10 -If I have Kingston Brass straight supply lines can I hook them up to my Kingston Brass wall mounted tub faucet?

No this is pretty much impossible to do and we do not recommend anyone try to do so. Straight supplies are used for mounting a deck mount tub filler and that is all we suggest you use them for.

11 -The hot or cold indicator button fell off of my Kingston Brass handle were can I find a replacement for my item?

You can call Kingston Brass and we carry buttons for your Kingston Brass handle. You may want to try before reinstalling your button to place a small amount of model glue  onto the button, then place the indicator in place properly hold for a few seconds and you should be done.

12 - What Cleaning products should I stay away from while cleaning my Kingston Brass item?

All cleaning products, Kingston Brass suggest that you use a half and half solution of one part warm water and one part vinegar and a wash cloth do not use any harsh or abrasive items to wipe down your K.B item.

13 - If I am needing technical support or help installing my Kingston Brass item who can I contact?

You can contact Kingston Brass Inc. for any technical questions you have regarding installation or just about Kingston Brass items in general we would be more than happy to answer any questions or concerns.

14 - Can I purchase Kingston Brass items in 2 tone finish?

Kingston Brass offers a wide variety of mixed finish items for further assistance take a look at www.kingstonbrass.com or feel free to contact one of our customer service representatives.

15 - Are your items made by the same company as Huntington Brass?

No, Kingston brass has its own model and make. Some items may look the same but we guarantee that they are not.

16 - When I purchased my Kingston Brass item I purchased 2 tone finish but now I don’t like the accent tone color can I change out the color tone I don’t like?

Kingston Brass offers a wide variety of 2 tone finish items so depending on your model number you may be able to purchase the part to replace the accent color don't like. However, not all faucets work the same way, it is best to give our technical support a call to confirm it can be done before doing so.

17 - If my Kingston Brass item starts to develop calcium build or lime before it gets to severe what can I do to clean it off?

Kingston Brass suggest that you get a water softener second you may proceed to cleaning your item with a half and half solution of one part vinegar and one part warm water. You may need a toothbrush to clean those hard to reach spots.

18 - Do all Kingston Brass shower heads come with a water flow restrictor if so is it removable?

Most but not all of Kingston Brass shower head units come with a water flow restrictor, If you particular model number does have a water flow restrictor then it should be removable.

19 - If I order a Kingston Brass product who can I contact for any type of tracking for my order?

You may contact Kingston Brass for a tracking number only if you purchased directly from this website. If you have purchased our products through a third party via the internet or mail order, then you need to contact the merchant at original place of purchase.

20 - Why do you have a different Proseal catalog with a + sign?

Kingston Brass is differentiating our Ab1953 compliant Proseal®™ product with a plus sign, since this law affects products sold in California as of January 1st, 2010.

21 - What is AB1953?

AB1953 refers to California Assembly Bill 1953 enacted by Governor Arnold Schwarzenegger into law in September of 2006, which calls for a reduction in lead content in  plumbing fixtures to a level not higher that 0.25% weighted average in reality redefining the definition of “Lead Free”.

22 - What Products need to comply with AB1953?

All devices at the point of use that are intended to dispense water for Human consumption, according to AB1953: “No person shall introduce into commerce any pipe, plumbing fitting or fixture intended to convey or dispense water for human consumption through drinking or cooking that is not lead free, this includes kitchen faucets, bathroom faucets, and any other end-use devices intended to convey or dispense water for human consumption through drinking or cooking.”Examples of the products this bill will cover include Kitchen Faucets, Bar Faucets, lavatory faucets, Supply Stops, Bubblers; glass Fillers, Pot Fillers and flexible supply lines. Ab1953 does not differentiate between Residential and Commercial Products.

23 - What Products are not affected by AB1953?

Any Fixture or device designed for purposes other than water for human consumption, such Shower, Laundry, and Service Sink Faucets.

24 - How is AB1953 different from the existing NSF61-9?

AB1953 does not replace NSF61-9. AB1953 Specifically addresses the lead content used in manufacturing the products, while NSF61 is a performance standard that measures the amount of lead and other metals that may leach into the water at the point of use