At Kingston Brass, we value every single home owner who chooses to use our product. All parts and finishes of the Kingston Brass faucet are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. Kingston Brass recommends having a professional plumber for all installation and repair. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. Kingston Brass will replace “Free of Charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use.
Kingston Brass Faucets.
10 YEAR LIMITED WARRANTY
Kingston Brass has inspected for defects in operation and finish at the time of shipment and warrants its faucets to be leak and drip free during normal installation and use. If the faucet should leak or drip during normal use, Kingston Brass will mail the necessary cartridge to original consumer for maintaining the faucet in good working condition. Original consumer will be responsible for full amount of express shipping charges if express service been requested. It applies only to Kingston Brass faucets installed in the United States, Canada and Mexico only.
Kingston Brass also warrants all other aspects of the faucet or accessories (except Oil Rubbed Bronze and Dark Bronze Finishes on color changes as part of the normal living finish behavior) to be free of defects in material and workmanship during normal residential use. If a defect is found in normal residential use, Kingston Brass will provide a replacement part, substitute item, or make appropriate adjustment. Avoid abrasive cleaners, steel wool and harsh chemicals use on faucet and other accessories. These will dull the finish and void your warranty. Proof of purchase (original sales receipt) must be provided to Kingston Brass with all warranty claims and Kingston Brass is not responsible for any labor charges, installation, or other incidental or consequential costs.
Kingston Brass Cast Iron Tubs, Acrylic Tubs, Toilets, Vessel Sinks, Wash Basins, and Stainless Steel Sinks.
ONE-YEAR LIMITED WARRANTY
Kingston Brass sinks, tubs and toilets are warranted to be free of defects in material and workmanship for one year from date of installation.
Each tub/sink is warranted to retain its structural integrity and configuration, and to be free of water loss due to a defect in the bathtub shell..
The interior surface of the bathtub/sink is warranted against blistering, cracking and delaminating due to defect in the surface materials. This warranty does not cover to the surface caused by use of chemicals that break the structure.
THIS WARRANTY IS LIMITED TO REPLACEMENT PARTS ONLY AND DOES NOT COVER OR INCLUDE LABOR CHARGERS, DAMAGE INCURRED IN INSTALLATION, REPAIR OR REPLACEMENT, ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, NOR DOES IT COVER OR INCLUDE DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE OR ECONOMIC LOSS.
Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. However it applies only to Kingston Brass faucet s installed in the United States of America, Canada and Mexico.
To obtain warranty service and replacement part, contact the dealer, plumbing contractor, e-tailer or contact Kingston Brass by calling 1-909-548-6611 or by writing:
Kingston Brass Company
12775 Reservoir street,
If you have any questions or concerns regarding our warranty plan, please e-mail us or call 909-548-6611.
Return & Exchange Policy
All products are sold as “Brand New” in its original package. Please make sure the merchandise is what you want and it will work with your fixture. If you are not sure, please send us an email for free assistant before placing order.
you encounter any problem such as missing part or defective within 30
days of purchase, please contact us immediately to obtain a RMA –
Return Merchandise Authorization before shipping back to us. We will repair or replace at our own discretion. If your purchase is over 30 days, please contact the manufacturer directly for further warranty service or technical issue. Products sold for over 30 days from date of receipt are not returnable or exchangeable.
sold “AS IS” do not have such service or any service from manufacturers
because it may not be tested or checked to see if it comes with
complete parts. Buyers’ own discretion is advised. Any other types of return are subject to the following conditions.
- Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost. Return without RMA number will not be processed.
- Buyer agrees to pay a 25% restocking fee per item in your order, this charge may be made in advance or deduct from your credit.
returned items must be in its original packaging, no sign of physical
damage, parts shortage, or the return will not be credited to a full
Please shop responsibly, make sure the merchandise is what you want and
it will work with your fixture before order. We try to keep the
operation cost down and pass this saving to you. Charging 25% per item
re-stocking fee on our customers is something we would rather not
happen. If you need help choosing your fixture, we provide FREE assistant. Please email us to clarify before placing your order.
All refund will be credited back to its original payment method, no return or exchange after 30 days. Refund
usually made within 5-7 business days after receiving of the returned
products. No refund or exchange will be made before receiving of your